Refund Policy

Return Eligibility

At FaithfulCustoms, we strive to ensure that you are completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 days of receipt. To qualify for a return, products must be:

• Unused and in the original packaging
• Accompanied by a receipt or proof of purchase

Process for Initiating Returns

To initiate a return, please follow these steps:

• Contact our customer service team at support@faithfulcustoms.com to request a return authorization.
• Provide your order number and details about the item you wish to return.
• Once your return is authorized, you will receive instructions on how to return your item.

Refund Methods and Processing Time

Refunds will be processed using the original payment method. Please allow 7-10 business days for the refund to reflect in your account after we receive the returned item. If you do not see the refund within this timeframe, please contact us for assistance.

Special Cases

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will arrange for a replacement or refund, depending on your preference. For items that are damaged, please provide photographic evidence to expedite the resolution process.

Exceptions to the Policy

Some items may be exempt from our return policy, including:

• Custom-made products that are personalized to your specifications
• Items on sale or clearance

We encourage you to carefully review your order before finalizing your purchase to ensure your satisfaction.

Thank you for choosing FaithfulCustoms. We appreciate your understanding and support as we work to provide you with meaningful and personalized creations.